Contact Us
Contact Us
Questions about wallpaper, an order, payment, shipping or a return? This is the right place to contact our team.
Contact Channels
Use the official information below. Please do not send full payment card details by email.
Email Support
service@vazqx.com — for product details, order support, shipping questions and returns.
Telephone
0769-83529863 — customer assistance by phone. Call availability may vary.
Order Details
Include your order number and checkout email when contacting us about an existing purchase.
How Can We Help?
Before You Buy
Review each wallpaper listing for dimensions, composition, finish, pattern repeat and installation method. Contact us if the listed information is unclear.
Existing Orders
Tell us your order number, product name and the question or issue. This helps us identify the transaction more efficiently.
Damaged, Defective or Incorrect Wallpaper
Contact us promptly. Include clear photos of the delivered rolls or panels, product labels, shipping label and packaging where relevant. Keep the goods and packaging until the issue has been reviewed.
Changes and Cancellations
Contact us as soon as possible. Changes cannot be guaranteed once order processing or dispatch is underway.
Returns and Responses
Request Return Instructions First
Do not mail merchandise to the company registered address. Contact us for review and, if a return is authorized, the correct receiving address and instructions.
Response Expectations
We work to answer inquiries as soon as reasonably practicable. Some cases require investigation with fulfillment providers, carriers or payment services and may take longer.
Privacy Reminder
Never include card security codes, complete card numbers, passwords or one-time login codes in messages to support.
We're Here to Help.
For assistance with wallpaper details, orders, shipping, or returns, email service@vazqx.com or call 0769-83529863. Please include your order number when available.
Legal Company: Nanjing Yuansu Mofang Technology Co., Ltd.
Legal Representative: Zhang Gaojie
Registered Address: Room 710, Building 5, No. 2 Rixin Road, Moling Subdistrict, Jiangning District, Nanjing, Jiangsu Province, China
Website: vazqx.com
Customer Support: service@vazqx.com · 0769-83529863
The registered address is not a return-shipping address. Please request instructions before sending merchandise.