Frequently Asked Questions
Helpful answers about wallpaper specifications, measuring, placing orders, delivery, returns and customer support.
Questions, Answered
Who operates VAZQX™?
VAZQX™ is operated by Nanjing Yuansu Mofang Technology Co., Ltd.
What does VAZQX™ sell?
Wallpaper and decorative wall products organized into Daily Casual, Sweet Lolita and Vintage Nostalgia collections.
How do I calculate quantity?
Measure each wall carefully, compare the dimensions with the product coverage, and allow for pattern matching and trimming. For complex rooms, consult a professional installer.
Are all products peel-and-stick?
No single installation method should be assumed. Check each product listing for adhesive, surface and installation requirements.
Can I apply wallpaper over textured or damp walls?
Suitability varies by material and substrate. Uneven, damaged or damp surfaces may require professional preparation. Follow product-specific instructions.
Will printed colors match my screen?
Photography, lighting and displays can cause differences. If exact color or batch matching matters, contact support before ordering and review the listing carefully.
Can I combine different rolls or production batches?
Colors and pattern alignment may vary between batches. Where batch consistency is important, plan quantities before ordering and check product labels.
What payment methods can I use?
Only the methods displayed during your checkout are available for your order.
Can I change or cancel an order?
Contact support promptly. Fulfillment or shipment may prevent changes, subject to applicable consumer rights.
When will my order arrive?
Processing and transit depend on product availability, destination and carrier. Review available checkout information or contact us for your order.
How can I track a shipment?
Tracking may be included in your dispatch communication or order status page where available.
What if a package is damaged or incomplete?
Keep the packaging and send support your order number, issue description and supporting photographs.
How do returns work?
Review the Return & Refund Policy and request return instructions before mailing anything. Installed, cut or used wallpaper may be subject to different conditions, without affecting statutory rights.
How do I contact the store?
Email service@vazqx.com or call 0769-83529863.
Before Installing Your Wallpaper
Plan Your Wall Measurements
Record wall width and height, account for doors or windows where relevant, and check repeat patterns and installation waste. The advertised pack size does not automatically equal the area you can cover without waste.
Check Wall Compatibility
Follow product instructions for the substrate, adhesive, moisture level, surface preparation, cleaning and temperature. If uncertain, consult an installer.
Inspect Before Installation
Check quantity, pattern, packaging and visible faults before cutting or applying. If there is an issue, contact support with pictures.
We're Here to Help.
For assistance with wallpaper details, orders, shipping, or returns, email service@vazqx.com or call 0769-83529863. Please include your order number when available.
Legal Company: Nanjing Yuansu Mofang Technology Co., Ltd.
Legal Representative: Zhang Gaojie
Registered Address: Room 710, Building 5, No. 2 Rixin Road, Moling Subdistrict, Jiangning District, Nanjing, Jiangsu Province, China
Website: vazqx.com
Customer Support: service@vazqx.com · 0769-83529863
The registered address is not a return-shipping address. Please request instructions before sending merchandise.